Refunds on Cancellation
Cancellations can only be done by email (firstname.lastname@example.org). If the participant is unable to attend, the participant may transfer his / her registration to an employee of the same organization without extra costs. We would appreciate it if this is reported by email in advance. The original participant will keep responsibility for the payment of the registration fee. No additional fee will be charged. Cancellation is free of charge if cancellation is received no later than 20 days before the start of the training. At other cancellations, the following costs may be charged: Between 10-20 days before: 25% of the registration fee; Between 5-10 days prior to start: 50% of the registration fee; Between 2-5 working days before start: 75% of the registration fee; Up to 2 days before: 100% of the registration fee.
In case of force majeure, such as illness of the trainer, SeaFrog Training & Coaching has the right to reschedule, use another trainer or cancel the training. In the case of rescheduling the participant has the right to cancel the participation free of charge within 14 days.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your cancelation, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.